Thank you for visiting and shopping at King Roo. The following information sets out the terms and conditions that constitute our Shipping Policy.

 

1.       Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2.       Shipment Processing Time

 

Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 5 business days. We will contact you for some reason if there are any delays.

3.       Shipment Locations

3.1.      Domestic Only - King Roo does not ship internationally at this time. We ship domestic only - anywhere in Australia.

4.       Shipment rates and delivery estimates

 

We endeavor to get your order to you as soon as possible. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

 

5.       Trac k ing O ptions

King Roo aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

Damages

6.  If there is any damage to the packaging on delivery, contact us immediately at 1300 546 476 or sales@kingroo.com.au.

M is s ing or Los t Pac k age

7.  

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. King Roo politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at 1300 546 476 or sales@kingroo.com.au to report missing or lost packages.